1. Introduction Welcome to CHIMOGA LOCKS 254. These Terms and Conditions outline the rules and regulations for the use of our services. By booking an appointment or using our services, you agree to comply with and be bound by the following terms and conditions.

2. Appointments

• Booking: Appointments can be made via our website, phone, or in person at our salon.
• Cancellations: Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may incur a fee.
• Rescheduling: Clients may reschedule their appointments, subject to availability.

3. Services

• Service Guarantee: We strive to provide the highest quality services. If you are not satisfied with the results, please inform us within 48 hours, and we will make reasonable efforts to address your concerns.
• Health and Safety: Clients must inform our staff of any allergies, medical conditions, or sensitivities prior to the service. We prioritize your safety and will adjust our services accordingly.

4. Payments

• Payment Methods: We accept cash, credit/debit cards, and mobile money transfers.
• Deposits: Some services may require a deposit at the time of booking, which will be deducted from the final bill.
• Refunds: Payments for services rendered are non-refundable. However, if you are not satisfied with the service, we will make efforts to rectify the situation.

5. Salon Policies

• Punctuality: Please arrive on time for your appointment. Late arrivals may result in a shortened service time or rescheduling.
• Personal Belongings: We are not responsible for lost or stolen personal belongings. Please keep your valuables safe.
• Behavior: We expect clients to behave respectfully towards our staff and other clients. We reserve the right to refuse service to anyone displaying inappropriate or disruptive behavior.

6. Products

• Product Purchases: All product sales are final. Please choose carefully and ask our staff for recommendations if needed.
• Allergies: Inform our staff of any known allergies to ensure we provide suitable products.

7. Privacy Policy

• Personal Information: We collect personal information for appointment bookings and service customization. Your information will be kept confidential and not shared with third parties without your consent.
• Marketing: With your permission, we may send you promotional materials and updates. You can opt-out at any time.

8. Liability

• Limitations: While we take all necessary precautions, CHIMOGA LOCKS 254 is not liable for any allergic reactions, injuries, or damages resulting from the use of our services or products.
• Acknowledgment: By using our services, you acknowledge the potential risks involved and agree to release CHIMOGA LOCKS 254 from any liability.

9. Changes to Terms and Conditions

• Modifications: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.
• Acceptance: Continued use of our services after changes are made constitutes acceptance of the revised Terms and Conditions.

10. Contact Information If you have any questions or concerns about these Terms and Conditions, please contact us at:

CHIMOGA LOCKS 254
Ngong Lane, Ngong Rd, Nairobi
0700 173602
[email protected]

Thank you for choosing CHIMOGA LOCKS 254. We look forward to providing you with exceptional hairstyling services.